Effective Date: 1 December 2024

Shoreline Security Pty Ltd trading as Shoreline Locksmiths (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in line with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What information do we collect?

We want to be clear about the kind of information we collect and how we use it. Here’s a simple breakdown:

Personal Information: This is information or an opinion that can identify you, either directly or indirectly. Think of your name, email, phone number, or physical address, basically, the details you give us when you contact us or request a service.

Sensitive Information: This includes special categories like health information or ethnicity. We don’t normally collect sensitive info, but if we do, we handle it with extra care.

Automatically Collected Information: Like many businesses, we collect some info automatically when you visit our website. This includes your IP address, browser type, operating system, and how you interact with our site. This helps us improve your experience and our services.

2. How do we use your information?

We use the information you share with us to:

• Respond to your enquiries and provide locksmith services.
• Schedule appointments, send quotes, and issue invoices.
• Improve our website and your experience with us.
• Comply with legal obligations.
• Send you marketing materials about our services — don’t worry, you can opt out anytime.

3. Marketing communications

We may send you marketing info about our services and promotions. If you’d rather not receive this, just:

• Click the unsubscribe link in any email we send, or
• Contact us directly using the details below.

We process unsubscribe requests promptly to ensure you don’t receive unwanted marketing

4. Do we share your information?

We don’t sell or rent your personal information to anyone.

We are required to share your data with trusted third-party service providers who assist us in running our business, such as payment processors, accounting software providers, or IT support. We ensure these providers comply with Australian privacy laws and handle your information securely.

We may also disclose your information where required or authorised by Australian law, or to protect our legal rights.

5. Cookies and website tracking

We use cookies to make your visit to our website better. Cookies are small files stored on your device that help us understand how you use the site. Types of cookies we use:

Essential cookies: Needed for the website to work properly.

Analytics cookies: Help us see how visitors use our site so we can improve it.

Advertising cookies: We use Google Ads and related services that place cookies or tracking pixels to show you relevant ads and measure their effectiveness. These cookies collect information about your interactions with our ads and website in an anonymous way. You can manage or disable these cookies through your browser settings or by using Google’s opt-out tools.

You can manage or disable cookies in your browser settings, but this might affect how the website works for you.

6. How do we keep your information safe?

We take reasonable and appropriate measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We employ industry-standard security practices to safeguard your data and regularly review our security procedures to maintain a high level of protection.

7. Your rights

You have the right to:

• Ask to see the personal information we hold about you.
• Request corrections if anything is wrong or incomplete.

To do this, please get in touch using the contact details below.

8. Complaints

If you think we haven’t handled your information properly, please let us know. If we can’t resolve it, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

We might update this policy from time to time. Any changes will be posted here with an updated effective date. We’ll let you know of major updates where appropriate.

10. How to contact us

Got questions about your privacy or want to exercise your rights? Reach out anytime:

Shoreline Security Pty Ltd
Trading as Shoreline Locksmiths